Collection and Use of Information
Value Flowers Sydney collects personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address and contact phone numbers.
The information collected may also be used to inform the customer of additional products and services, which may be of interest to them. All marketing material sent to the customer will include an option for the customer to request removal from mailing or contact lists for any future marketing.
Disclosure of Information
Value Flowers Sydney will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so, we are required by law to disclose such information, or if it assists the Value Flowers Sydney Group to deliver our products and services. We have carefully considered the outside organisations we have partnered with and know that they too respect our customers privacy. Some examples of the types of organisations include:
Financial services providers, such as banks or third party supplier for securing payment of the products or services we provided to you, such as PayPal and our online payment gateway providers eWAY.
Our technology service providers, such as internet service providers, database management services, digital mail providers who send communications on our behalf and service providers for the prevention of fraud and protection of data. This includes our Website administrators, Enflexion.
Service providers who performs market research or manage or review the services provided to you, such as Feefo; and
Courier companies which organise delivery of the products you have purchased.
Note that these organisations may change from time to time.
Furthermore, under no circumstances will Value Flowers Sydney sell or receive payments or services for disclosing customer's personal information to any partner or external company.
If you are still uncomfortable purchasing online at www.valueflowers.com.au, that's fine! You can call our experienced sales team 7 days a week from within Australia on 1300 852 452 FREE or internationally on 61 2 8762 6390 to arrange delivery.
Value Flowers Sydney customers have the right to remain anonymous except in circumstances where personal information is required to complete a credit card or account transaction. Value Flowers Sydney will not disclose the sender information to the recipient unless specifically requested to do so by the customer.
Privacy in Email
In email communications, there has always been, and always should be, an expectation of privacy between the sender and the intended recipients of a message. Privacy is compromised, however, if personal information or private email content is shared with parties other than the sender and intended recipients without their consent. Value Flowers Sydney does not share or reveal email content or personal information with third parties. Email messages remain strictly between the sender and intended recipients.
Unsubscribing from Value Flowers e-Newsletters
Value Flowers Sydney e-Newsletters are emailed on a quarterly (or special occasion basis) to anyone with whom we have corresponded with over the last 12 months, or customers who have signed up to be a Value Flowers Member. At any stage, should you wish to stop receiving any of these promotional emails, simply click on the "Unsubscribe" link at the bottom of the email, or email customer service at firstname.lastname@example.org and request to be removed from our marketing list. We will promptly remove you from email communications.
For customer security, your IP address has been logged and will be recorded with your purchase details.
Value Flowers Sydney / 1-15 Wentworth Rd North, Homebush, New South Wales