Returns & Refunds

As a family owned and operated business we understand the importance of customer satisfaction, word of mouth and repeat business. To ensure 100% customer satisfaction, Value Flowers Sydney guarantee to use the freshest available seasonal blooms and quality product in all our bouquets and flower arrangements. And to deliver when we say we will deliver. To further assist in what we recognise is a highly personal purchase, our qualified team can also provide expert floral advice upon request, to ensure the most desired and appropriate end-product is delivered. Furthermore, all our flowers arrive with care instructions attached to help your floral purchase last longer.

If you are unhappy with your flowers after our simple care instructions have been followed, we urge you to contact us within 72 hours of receipt of flowers for a full replacement of your order. Please refer to `Refunds & Returns` further below. It is our expectation to meet your expectation.

Three Day Return Policy

On average, most flowers should last between 3 and 5 days. Should your flowers perish within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, Value Flowers Sydney will be happy to resend replacement flowers at our expense, on a day/time you request. To assist us in assessing the product quality, Value Flowers Sydney reserves the right to request photos or images of the original flowers (sent by text or email) within three days of the delivery date. This is a standard request that all florists will ask for in the event of customer complaints. Value Flowers Sydney also requires that any dissatisfaction with the freshness of the flowers be communicated to the Value Flowers Customer Service within 3 days of delivery by phone: 1300 852 452 FREE or email: sales@valueflowers.com.au

IMPORTANT: To assist us in quality control, it is our policy to collect the original flowers so that we can show our growers/suppliers what has happened. As we are sure you can understand, we cannot arrange to resend fresh flowers if the original flowers have already been disposed of, or images within three days of delivery are unavailable.

Refunds

As each flower is unique, so too, are your special requirements and concerns surrounding your order. For that reason, we ask that you please call our Customer Service Department on 1300 852 452 FREE within three (3) days of delivery date to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of resolutions may be available to you and are subject to your particular situation.

Online Orders: All refunds for orders placed online will be credited back to the original credit card on which the order was purchased.

Telephone Orders: All refunds for orders placed over the Telephone will be credited back to the original credit card on which the order was purchased.

In store Purchases: Refunds for in-store purchases may be processed through the original credit card for which the order was purchased or by EFTPOS only.

Cash Purchases: A voucher for the same amount paid will be issued for all cash purchases.

Cancellation of an Order

Please Note: ALL cancellations will incur an Administration and/or Processing fee. Please read our Cancellation Terms below.

Cancellations received within LESS THAN 24 hours notice prior to the scheduled delivery date will incur a fee of 50% of the total order value.

Cancellations received with MORE THAN 24 hours notice prior to the scheduled delivery date will incur a $15 administration fee.

Unfortunately, We are unable to cancel orders that are already prepared, or, are with our courier for delivery.

You may opt for the full refund value to be issued in the form of a gift voucher or as a credit on your online Value Flowers Member Dashboard to avoid an administrative fee. Call us on 1300 852 452 FREE or Int: +61 2 8762 6390 to discuss your options.

Product Disclaimer

Attention to Detail - What You Have Ordered

Due to seasonal availability with certain flowers and arrangements pictured on this website may vary slightly in design or appearance to what is delivered. If a particular flower, product or container is unavailable, an item of similar quality and value will be substituted.

Some flowers are affected by delivery and freight schedules, we will endeavour to advise you should this be the case. Flower availability varies between states and sometimes within the state, the florist may use their choice of flowers to ensure your delivery is dispatched on time, for the delivery date requested.

Product Substitution

We endeavour to ensure all arrangements delivered are identical to the images advertised on our website. However flowers, plants, wrapping and containers are seasonal and subject to availability on the day of delivery, our team of florists will do their upmost to substitute the product that is unavailable at the time to complement the image on the website. This policy applies so that we can ensure that the recipient receives the best possible blooms on the day of delivery.

 

 

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